Fast, reliable, and professional urgent care—keeping you safe at home and out of A&E, 24/7, 365 days a year.
Learn More Contact UsWhen you’re unwell, waiting for help can be stressful. Our service was created to provide prompt, professional urgent care at home – a faster, more comfortable alternative to long A&E waits.
With over nine years of experience, our team of qualified paramedics and clinical professionals delivers comprehensive assessments, advanced diagnostics, and immediate treatments. We’re here 24/7 to ensure you receive the personalised care you need, right when you need it.
By keeping you in the comfort of your own home, we reduce the risk of hospital-acquired infections and the stress of a busy emergency department. Choose a service that puts your well-being first.
Our urgent care service starts at £95 per call-out plus additional charges for transport—always available 24/7.
If you are experiencing a life‑threatening emergency, please call 999 immediately.
Examples include cardiac arrest, severe chest pain, stroke, or major trauma.
Our expert team manages a wide range of minor illnesses and injuries—keeping you safe at home and avoiding unnecessary A&E visits.
24/7 Response Available – Call us at 03332102999
Expert care delivered directly to your home.
Comprehensive assessments by experienced clinicians.
Quality advice via phone or video, anywhere you are.
Our urgent care services cover all of Surrey and Sussex—from Bognor all the way up to Croydon — with dedicated 24/7 crews and expert paramedic triage. Our dispatch hub is located at:
Platinum Ambulance Service, Billingshurst, RH13 8PF
To estimate your response time, please enter your postcode.
| Service | Mon-Fri | Sat-Sun / Bank Holidays | Duration Allowance |
|---|---|---|---|
| Standard Call Out Charge | £95 | £95 | Includes full check‑up |
| Drugs | From £25 | From £25 | Per call‑out |
| Prescription Charge (All Inclusive) | £95 | £95 | |
| Transport to Hospital | £285 | £285 | Up to 2 hours wait, then £80/hour extra |
| Additional Time | £80 | £80 | Hourly rate for extra time |
| Test - Pregnancy | £12 | £12 | Per test |
| Test - Urine | £12 | £12 | Per test |
| Test - Ketones | £12 | £12 | Per test |
Enjoy exclusive benefits, priority access, and discounted rates on our urgent care services – including specialised falls support with our Care Alarm.
Price: £59
Price: £99
Price: £155
Price: £2700
Price: See Service
Our urgent care service is available 24/7 to help you avoid unnecessary A&E visits.
We offer more than transport. Our in‑depth medical assessments are conducted on‑site—keeping you safe at home and away from overcrowded A&E departments.
Our service is available to anyone over the age of two—especially those with limited mobility, the elderly, or anyone in need of prompt care without long waits.
We understand the unique challenges faced by older individuals. Our dedicated Care Alarm package, with regular monthly callouts, ensures continuous support and timely care.
With over nine years of experience and rigorous clinical governance, our expert team is committed to providing top‑quality care 24/7.
We established our urgent care service to bridge the gap in traditional healthcare—delivering fast, effective treatment at home and reducing unnecessary A&E visits.
Yes, we provide a range of on‑site tests with rapid results. For additional diagnostics, we partner with same‑day laboratories to ensure swift and accurate outcomes.
In many cases, yes. Our comprehensive assessments and prompt treatments are designed to manage non‑life‑threatening emergencies, reducing the need for hospital visits.