Non-Emergency Patient Transport

Safe, reliable 24/7 transfers for NHS & private clients across the UK.

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Why Choose Platinum Ambulance?

Trusted by NHS

Contracted by multiple NHS Trusts and rated “Good” by the CQC.

Expert Clinical Teams

Fully trained to the NHS Core Skills Framework, including advanced life support.

State-of-the-Art Fleet

Modern ambulances with climate control, wheelchair access and advanced monitoring.

Punctuality Promise

We aim to arrive early for every booking, subject to traffic and road conditions.

High Satisfaction

Rated 4.9/5 by our patients for professionalism, comfort and reliability.

Performance at a Glance

22,800+

Journeys per year

99%+

On-time performance for NHS contracts

4.9/5

Average patient satisfaction

Serving Sussex, Surrey & Beyond

Based in Billingshurst, we specialise in non-emergency patient transport throughout Sussex and Surrey, plus London Zones 1–6, major airports, and nationwide NHS & private transfers.

With extensive experience transporting patients to and from major hospitals — Princess Royal Hospital (Haywards Heath), Queen Victoria Hospital (East Grinstead), Royal Sussex County Hospital (Brighton), East Surrey Hospital (Redhill), Horsham Hospital, Southlands Hospital (Shoreham-by-Sea), Crawley Hospital — and many more across Sussex, Surrey and London.


Sussex & Surrey

Covering Billingshurst, Brighton, Hove, Worthing, Chichester, Eastbourne, Hastings, Horsham, Crawley, Guildford, Woking and all surrounding towns and villages.

London & Airports

Transfers across London Zones 1–6, Heathrow, Gatwick, Luton and London City Airport — ideal for outpatient appointments, hospital discharges and repatriations.

Nationwide UK

Door-to-door non-emergency ambulance transport anywhere in the UK. From local hospital runs to long-distance repatriations and care-home transfers.

Book in 3 Easy Steps

1

Easy to Book

Call us or fill in our online quote form—provide pickup/drop-off, date/time & requirements.

2

Receive Confirmation

Instant booking confirmation & invoice by email—same-day & rapid response available.

3

Crew Dispatched

Your team arrives early, fully equipped, ensuring a calm, on-time transfer.

Our Services

Bariatric Transport

Our bariatric service uses specialist lifting equipment and stretcher systems to ensure safety and dignity for patients over 25 stone. Each vehicle includes privacy screens, reinforced harnesses, and extra-wide loading ramps.

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High-Dependency Transfers

Designed for patients requiring advanced monitoring or ventilatory support. Fully-equipped with oxygen therapy, cardiac monitors, suction units and staffed by clinicians trained in critical care.

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Emergency Repatriation

Global repatriation coordinating with insurers and hospitals for door-to-door medical transfers. Our team handles paperwork, flight planning, and medical escort to ensure safe return home.

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Private Transfers

Tailored transport for private clients: hospital discharges, nursing home moves, or specialist appointments. We accommodate carers, wheelchairs, and mobility aids with ease.

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VIP & Discreet Services

Unmarked vehicles and vetted crews for high-profile individuals. We maintain strict confidentiality, flexible scheduling and bespoke medical support to suit your needs.

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Frequently Asked Questions

How do I book a patient transport?

Use our online quote form or call 01403 299920. Provide:

  • Pick-up & drop-off locations
  • Date & time of appointment
  • Medical or mobility requirements

Receive confirmation straight away. Same-day & rapid-response available.

Can I request same-day or rapid-response?

Yes—call us and our urgent team will prioritise your booking. We operate 24/7 for rapid response.

We plan to arrive early, but traffic and road conditions can occasionally affect timings.

What training do your staff have?

All crew are trained in:

  • NHS Core Skills (first aid, medical gases, patient handling)
  • Paediatric Immediate Life Support
  • Advanced Life Support & defibrillation
  • Safeguarding & customer care

Regular CQC inspections ensure our training and standards remain exceptional.

Platinum Ambulance Service logo

Contact Us

If you have any questions or would like to inquire about our services, please don't hesitate to get in touch.
You can also call us on 01403 299920